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Frequently Asked Questions


Art Vault India


Yes, we have a special section for Artists called as Artist registration on portal that helps NEW Artists register and sell on Artvault.co.in. Fill up a simple form with your basic details – your bio data, statement of work and five sample images with pricing. Our curators will evaluate your portfolio then accepted on the site .Once you’ve submitted a registration request; A member of Art vault India team will get in touch with you for further assistance.

We evaluate your art for style, technique, vision and suitability in the market at the time that you apply. Overall, we look for artworks which are both meaningful and collectible, and we like artists who are original.

  • First you would need to register to be able to sell on Artvault platform (Free Registration). Once registered you can upload your paintings/handicrafts/photography on link provided by Our Team. They would be checked by our curator, / team and once they are satisfied and your listing is meeting our minimum quality requirements the same would be live on the website (Artvault).

Note: The artworks made available for sale on the Website are not in the physical possession of ARTVAULT and are physically located anywhere in the India / world with the Seller.

We accept all kinds of paintings put at any price. Our only criteria are that they should be 100% hand painted/ ORIGINAL art. About prints is: the artist can only sell his own self made art prints and not of any other artists/ duplicate. Any artist violating this rule, would be removed immediately from our artists list/ Portal, and never be allowed to transact on our platform again

The photograph you upload of your artwork is the only reference the buyer has to the final product he or she is buying. It is essential that the image you upload truly represents of the beauty of the art you have created

Photographing your artwork is very simple. You can use any basic digital camera to photograph your work.

  • Set up your artwork completely upright – stretch out a canvas or a painting against a wall; place sculptures on an even, clean, light surface. Shoot in bright, soft light and make sure your images aren’t too dark or too light. When you take a photo of your paintings or your other art, make sure that your camera is parallel to the artwork, and keep minimal space around the object you’re shooting to get a large, clear image. While shooting sculptures, shoot multiple images from different angles so a buyer can get a 360 degree view of the artwork.Please ensure that the camera flash isn’t visible in the image. It obscures the view of the artwork.
  • When editing, keep it simple, and as close to the original as possible. The image should not be smaller than 1920 x 1920 pixels to ensure a good visual experience for the buyer and at least make sure you crop all edges from the image, and do not include any frames or mounts on a painting. Remember, your image needs to conform to these specifications to be accepted, to make sure you follow these guidelines while shooting and editing.

The price would be decided by Artist / craftsmen himself. There is no restriction on prices. We would add our commission/charges to the art piece that would include Our Fees, taxes extra and list your artwork. The most important thing to remember about pricing your artwork is to be consistent. A Buyer/ collector should be able to look at your collection of all your works and understand the logic behind why you have priced a certain piece at a certain rate; otherwise it will be very hard for the collector to justify the purchase to himself/herself.

If you do register with multiple sites, then please make sure:

  • Your pricing must be similar across all your places of sale.
  • Data suggests that the best chances you have of selling your art is by showcasing as many works of your art in our gallery catalog with us as possible. In this way buyers have more choice, and can get to know your style a little better.
  • Showcasing a larger number of works helps our site analytics work for you. It will suggest your works of art to collectors who are likely to buy them.

Yes. We believe in giving you complete freedom and control over the sale of your art, so you can put up your work on multiple sites. Artist can sell on other sales channels too. However there is just one condition – whenever a sale is made on other channels of same, you would have to immediately intimate us or update the account so that the SKU artwork can removed / go out of stock from our Portal.

If the artist fails in doing so, and somebody orders the sold painting on Artvault – it would be hit on your (artist) ratings& reviews on the portal which would also hamper the brand image of the company. Repeated faults of same might consider deactivating artists account in that case. We also urge artists to inform us if they are going on a long vacation so that we can keep their paintings invisible for that period of time.

This is only to ensure that buyers don’t end up purchasing artworks that have already been sold.

Yes, we sell on canvas prints/ paper prints, which are totally on artist discretion/ choice: whether or not he wants to sell his/ her paintings as prints. The Buyer will have a option to choose between ORIGINAL OR PRINTS while purchasing.

The prints are rolled and packed in protective cylinders prior to shipping through a reliable courier. A print order will be automatically closed within 2 days of delivery, and no complaints whatsoever will be entertained after 5 working days from delivery.

  • When any painting of yours would be purchased by the customer online @ artvault.co.in , – Artvault team will inform/update you via email on registered email or phone number and arrange a pickup of artwork (Along with the Authenticity certificate & Invoice : both signed by the artist or gallery )  from your registered home/Office address and would be shipped to the customer.
  • After the artwork is delivered to the client and he is satisfied with the same, we (Artvault) will make payment directly to your bank account specified/ registered in our records as per the agreement within 7-10 business days.
  • The artist is also required to raise the invoice to Artvault, so that the payment process can be initiated. Artvault will not be able to clear the payment till the time invoice is not raised.

Important notes:

  • The paintings/ artworks that are unframed & un mounted will be shipped in a rolled format & protective cylinders.
  • In case of any damage to the artwork in transit, the Buyer should not accept the parcel and should notify ARTVAULT immediately. Artworks received in an unsatisfactory condition by the buyer may be returned to the Seller via Artvault (repacked) within 2 working days in an ‘as is’ condition. In such a case Artvault will refund the payment or issue a credit note to the buyer and cancel the order. However, the unsatisfactory condition will only be covered for damaged or spoilt condition, and NOT because the buyer did not like the artwork he has purchased.

If ARTVAULT does not hear back from you within 7 days of delivery of artwork, we will close the transaction and make the payment to the Seller. After that no refund or change will be accepted.

Packing your artwork neatly and professionally not only leaves a good impression on the buyer; it also minimizes the chances of damage during couriering. To pack your artwork neatly and professionally, you’ll need the following material.

  1. Glassine Paper/Butter Paper
  2. Bubble Wrap/Thermocol
  3. Sealant like sellotape brown packing tape
  4. Masking tape
  5. A container for the painting – a tube for a roll, and a crate for framed/stretched artwork.

Here’s how you should pack your art.

  1. Ensure paintings are completely dry before packing them. Research the correct amount of drying time before packing and keep a few extra days as a buffer.
  2. Protect the painting with a layer of butter paper on the painted surface. Any material that comes in contact with the surface of the painting could potentially damage it.
  3. Use the correct types of packing paper like glassine/ butter paper as the first layer between the painting and any packing material like bubble wrap or newspaper. DO NOT use printed paper, newspaper, or anything printed with ink to create the first layer of packing.
  4. Now the roll the canvas/ paper and cover it in a layer of bubble wrap to protect from moisture.
  5. Insert this roll into a PVC or Cardboard tube and seal it from both ends.
  6. If you are sending the artwork as stretched or framed, secure the glass by sticking masking tape in a cross across the glass.
  7. Now cover it in a layer of bubble wrap, giving special attention to the edges. Finally, place this work in a wooden crate with a thermocol layer on all sides, seal and courier it.

Please refer to the return policy.

The salability your painting/art/ crafts, – really depends on the customer choices and preferences & UNIQUENESS of your artistry. But you can be assured of best efforts will be taken by Artvault to help you sell.  As per our research the art valuing from Rs3000/- TO Rs 60,000 /- would sell the fastest compared to above it.

We encourage our artists to try out different styles, and subjects in modern/unique taste to see better results.

Artvault is more of an Online platform where customers look for art for decorating their homes/offices/hotels/ restaurants, and not only for art collection.

At Artvault we have both kinds of genres in your collection –Budgeted decorative art/paintings/crafts/prints for clients starting Rs 3000 – as well as deep art have a special collectable arts/ photography/ crafts which are very premium.

The portal will do online exhibitions, online, Marketing campaigns, special festival flash sales & email campaigns (We have over 50 lakh of HNIs  email database),& social  on national and International level to promote and get Maximum Online traffic on our ARTVAULT portal.  So you can be assured that your paintings will get the due attention it deserves from serious buyers.  Your paintings are displayed to buyers: nationally and internationally that visit the portal every month.

We are based in New Delhi, India @ C- 124 LAJPAT NAGAR, PART 2, NEW DELHI-110024.  Please feel free to come and meet us.

Buying an artwork on ArtVault is as easy as ordering your favourite cuisine. Just click on the Add To Cart button, Proceed to Checkout, give your Shipping & Billing address and place the order. Our payment gateway allows you to pay by Credit Card, Debit Card and Net Banking. If you would like to know more about, please give us a call and speak to our customer care executive.

To help you prove authenticity,  ArtVault issues you with an authenticity certificate either from the artist on the purchase of any art, of our partner artists or  a letter of authenticity signed by ArtVault, and backed by documentation by the re-seller/gallery.

Click the button to ‘Wishlist’ artworks as you browse, and view the list of your personal favourites together before making a final choice. It will help you eliminate options quicker than any other way.  You can also share your list of favourites on Facebook, Pinterest, Twitter or Gmail if you need a second opinion.

All artwork on ArtVault is original art. Be original, Buy original.

In the case of re-sale artwork, the re-seller/gallery provides ArtVault with an authenticity certificate or the provenance of the artwork. You can also request to view these documents by writing to us at customercare@artvault.co.in. Do satisfy yourself as to the authenticity of these documents before buying an artwork. Also, don’t forget to confirm that you’ve received these documents along with the artwork, when you purchase it!

We offer coupon codes to our valuable customers so they can take advantage of a special discount or a scheme. Coupon codes may be given to you for a particular artist, a particular category, a specific time period etc. or any other item. You can receive them over SMS, email or on the site itself, so keep your eyes open for them!

You can enter the details of the code at the time of check-out to get a discount. Remember, you can’t use the same promo code more than once, and each promo code comes with an expiry date, so remember to use it before it expires.

Be it a wedding gift or a birthday or any other occasion, you can now buy a gift voucher to present someone else with a thoughtful gift. It is an online voucher, redeemable on our website, which gives the person receiving the gift the flexibility to explore and buy a piece of art they will love at their convenience.

To purchase an ArtVault Gift Card, please go to our Gift Card page and enter the required information. We will email the gift card to the recipient instantly. The recipient can redeem the gift card and use the amount to pay for his or her purchase on www.artvault.co.in

To use a Gift Card, simply use the Gift card code during your checkout.

Yes. Unless redeemed, Gift Cards expire one year from the date of issue.

You can purchase Gift Cards using any online payment method (i.e Credit Card, Debit Card and Net banking).

ArtVault tries to help you choose art carefully through many features on our site. Remember, always buy art You love

While browsing art, try using our Filters or Tags in the Artwork’s section, shortlist, visualise and finally buy the art of your dreams.

The photographs on our website go through many quality checks before it is uploaded, so it’s as close to the original as you’ll get in a photo form. If anything, the work will usually look better in reality.

The anxiety around receiving a couriered artwork can indeed be great. Depending on where you are in the country, the delivery of your artwork will take approximately 7-11 days from the time that you place the order.

Please do read delivery schedule details mentioned for every artwork in the Additional Information section as there are products those are handmade/handcrafted/hand-paint that might take more number of days due to their make

We will do our best to keep you informed at every stage, and you will be notified of the courier details by email and SMS. In most cases, you can also track the shipment online.

Once you’ve received your artwork and are satisfied about its arrival, the authenticity certificate and courier condition, you need to confirm the receipt of your order to us. We would love to hear your feedback at this point – both on the artwork, as well as on the ArtVault experience. Please also do try to send us pictures of your art in its new home! You can email us at info@artvault.co.in

Don’t worry, all you need to do is send us photographs of the artwork, indicating the nature of the damage at customercare@artvault.co.in.  We will assess the claim and issue you a credit note if found valid.

Please note:  A buyer has 48hours upon receiving the artwork to inform us about the damaged Artwork.

The delivery format of each work is mentioned alongside its details on the website. Please do refer it in the Additional Information section. Because we have so many artists offering many different types of works, we are often reaching out to our artists to confirm specific descriptions and make inquiries on packaging details.

At ArtVault, we believe One should buy Art that your wall will love.

Firstly, Choose, frames, mounts and walls for your Artpiece.  Try to hang paintings so that the focal point of the painting is at eye level.

If it is glass framed, make sure no light reflects off it.

Make sure that your painting is protected from direct sunlight and moisture, both of which can really damage a beautiful piece of art.

Yes, we have a special section for Artists called as Sell Your Art on our portal that helps new Artists register and sell on Art Vault.  Fill up a simple form with your basic details – your bio data, statement of work and sample images and submit. Once you’ve submitted a registration request, our team will evaluate your profile and portfolio and Art vault team member will get in touch with you for further assistance.

Once registered, you will receive an email with your Vault ID along with an online form to be filled by you with details about your artwork/handicrafts in order to list your products on Art Vault.  We will also provide sellers with a dashboard, where they can add/delete, check the payment status, and sale details with their login credentials.  These need to be secured by the seller.

We will create an Artist page for your artworks which will work as your online art gallery.  After completing and submitting the form, the same will be checked by our team and once they are satisfied and your listing meets our minimum quality requirements, the same will be live on Art Vault website within 48-72 hours.

We do not charge anything for registration, listing, displaying of Painting and marketing activities from the artists.

No, we only sell 100% hand-painted Art.

It totally depends on You. There are no restriction on prices. We only would add our commission to the artpiece that would include Our Fees, Courier Charges from your home to us and then to customer, Applicable Taxes, Payment Gateway and COD Charges. The most important thing to remember about pricing your artwork is to be consistent and you should have a logic behind why certain piece of art is being sold at a specific price; otherwise it will be very hard for the buyer to justify the purchase

Payments will only be done after 7 working days from the date of receiving the painting.

The saleability of your painting/arts/crafts really depends on the buyer’s choices and preferences & uniqueness of your artistry. But you can be rest assured of the best efforts will be taken by Art Vault to help you sell.  As per our research, the art valuing from INR 500 to 60,000 would sell the fastest compared to above it.

We encourage all artists to add their best portfolio, and all the different styles, and subjects to expand their reach and see better results in terms of sales.

Art Vault will indulge in online exhibitions, Marketing campaigns, special festival flash sales, email campaigns, & social platforms, on national and International level to promote and get Maximum Online traffic.  So you can be assured that your artworks will get the due attention it deserves from serious buyers.  Your artworks are displayed to buyers: nationally and internationally that visit the portal every day.

The images you upload of your artwork will be one of the main reference for the buyer to finalize the artwork.  For this, it is essential that the image you upload truly represent the beauty of the art you have created.

Shooting the Image:  Taking Images of your artwork is very simple. You need to use a digital camera to photograph your work.

If you are shooting paintings, set up your paintings completely upright, stretch out the painting/canvas against a wall and take multiple shots with steady hands.

If you are shooting handicrafts/sculptures, it should be setup on an even surface.   While shooting handicrafts/sculptures, shoot at least 4 images from different angles so a buyer can get a good view of the craft.  Make sure your images have a background white and there is no camera flash visible in the final image.

Editing the image:  The image should not be smaller than 1920 x 1920 pixels to ensure a seamless experience for the buyer and make sure the background should be in white.  Images should be cropped from the edges to give a better and complete look.

Uploading Images:  You can use image sharing websites like: photobucket, shutterfly, picasa, flickr, and google drive.  You just need to keep the url of the image uploaded in your account which you can copy/paste in the form which will be shared with you.

Also, in case you are unable to use the above mentioned websites applications, you can browse and save a copy of image from your local computer on our server in the form.

Please make sure the format is jpeg and 1920 x 1920 pixels

Remember, your images needs to abide to these specifications to be accepted, and to give an actual representation of your artwork. Please sure you follow these guidelines while shooting and editing and uploading.

After you click on SUBMIT button please wait for few minutes to let painting image and details to be uploaded on our server. If it still doesn’t work, please mail us at seller@artvault.co.in.

Yes, there is no restriction from Art Vault for sellers to showcase their art on other platforms other than Art Vault. We believe in giving complete freedom and control over the sale of your art.

If you do register with other platforms, then please make sure:

  • Your pricing should be similar/competitive across all your places of sale, as different prices will have a negative impact on your goodwill.
  • Whenever a sale is made on other channels of same artwork you have listed on Art Vault (which has no more inventory left with you), you will have to immediately intimate Art Vault via email or call our customer care, so that the specific SKU artwork can be removed and can be listed as “out of stock” from Art Vault website. If the seller fails in doing so, and a buyer buys the sold painting on Art Vault – it would be a hit on the seller ratings & reviews on Art Vault, which would further hamper the brand image of Art Vault as well.  Repeated faults of same might consider deactivating artists account in this scenario.
  • We also urge artists to inform us via email/phone call if they are unable to process any orders for any specific duration, due to any personal reasons, so that we can keep their paintings invisible for that period of time.

Our research suggests that the best chances you have of selling your art is by showcasing different and unique art works in our gallery catalogue with us as much as possible. This way, buyers will have more choice, and will be able to understand your style. Also, by showcasing a large number of artworks will help our website analytics and it will further help in suggesting your artworks to a huge community of buyers all around the world.

When any artwork is purchased by the buyer, – Art Vault team will inform/update the seller via email on registered email, sms, and/or phone.  Further discussion on the arrangement of pickup date and time of artwork with the seller will be done by Art Vault Team, along with the Authenticity certificate & Invoice:  both signed by the artist from seller’s registered home/office address and would be picked up by our courier teams, and shipped to the buyer.

  • Art Vault recommends the paintings should be unframed & unmounted and should be shipped in a rolled format & protective cylinders. In case of framed artwork/crafts/sculptures/other items, the seller needs to pack the items, using proper packing boxes and bubble wraps so there is no damage to the items in route. Any damages due to improper packaging, will be borne by the seller.

Packing your artwork neatly and professionally not only leaves a good impression on the buyer; it also dilutes the chances of damage during couriering. To pack your artwork neatly and professionally, you’ll need the following material.

  1. Glassine Paper/Butter Paper.
  2. Bubble Wrap/Thermocol.
  3. Sealant like sellotape, brown packing tape.
  4. Masking tape.
  5. A container for the painting – a tube for a roll, and a crate for framed/stretched artwork.

Heres how you should pack your art

  1. Ensure paintings are completely dry before packing them. Keep a few extra days as a buffer.
  2. Protect the painting with a layer of butter paper on the painted surface. Any material that comes in contact with the surface of the painting could potentially damage it.
  3. Use the correct types of packing paper like glassine/butter paper as the first layer between the painting and any packing material like bubble wrap. DO NOT use printed paper, newspaper, or anything printed with ink to create the first layer of packing.
  4. Now roll the canvas/paper and cover it in a layer of bubble wrap to protect from moisture.
  5. Insert this roll into a PVC or Cardboard tube and seal it from both ends.
  6. If you are sending the artwork as stretched or framed, secure the glass by sticking masking tape in a cross across the glass.
  7. Now cover it in a layer of bubble wrap, giving special attention to the edges. Finally, place this work in a wooden crate with a thermocol layer on all sides, seal it.
  8. Put a Fragile Sticker so it is handled carefully while shipping.

In case of any damage to the artwork in transit, the Buyer should not accept the parcel and should notify ArtVault immediately by sending images, and description of the damage on our email address: customercare@artvault.co.in. Artworks received in an unsatisfactory condition by the buyer may be returned to the Seller via Art Vault (repacked) within 2 working day in an ‘as is’ condition.  In such a case, Art Vault will refund the payment or issue credit to the buyer so in future he can purchase any item from our website of same cost, or more by paying a difference.

However, the unsatisfactory condition will only be covered for damaged or spoilt condition.

No refund will be initiated if the buyer did not like the artwork he has purchased and wants to return it.

If ArtVault does not hear back from you within 2 days of delivery of artwork, we will confirm the transaction and make the payment to the Seller. After this no refund or change will be accepted.

Returns will only be applicable if the artwork is damaged, or in spoilt condition.  No returns are applicable if the buyer didn’t like the painting.

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